BelimThreads Strongly Guarantees the following:
|United States||50 days||✔|
|Canada, Europe||60 days||✔|
|Australia, New Zealand||60 days||✔|
|Rest of the world||60 days||✔|
▶ ITEMS DAMAGED OR POOR QUALITY
If an item is damaged or is shipped with poor-quality print, the customer must send us a clear picture of the poor-quality print or damaged area.
BelimThreads will replace any items damaged or poor-quality at no additional cost. BelimThreads is not responsible for items damaged in shipping ( in Transit ).
▶ WRONG PRODUCT/MISSING ITEMS
WRONG PRODUCT: If we ship the wrong product, kindly send us a photo showing how the product differs from what was ordered and we will replace or refund items at no additional cost.
MISSING ITEMS: If there are missing items in an order please tell us the items that are missing and we will send the missing item. If items gets lost in transit, BelimThreads will not be held responsible.
▶ SIZING ISSUES
To reduce the risk of sizing issues, we have provided accurate sizing charts on each of our product specifications pages for your reference.
Refunds will not be issued for sizing disputes.
For shoes and clothing sizing disputes, BelimThreads will cover the 80% product fee and customers will cover 20% of the product fee + Shipping cost. Once this is settled, we will re-ship the new item to you + you keep the old item.
Sizing disputes that differ by more than 2 sizes from the original size ordered will be considered a customer-input error.
▶ PACKAGE RETURNED TO SENDER - CORRECT ADDRESS
If a package is returned to sender by the shipping courier, BelimThreads will reship the package to you for free after an address verification is completed with the customer.
All returned to sender orders will be destroyed by the courier or BelimThreads will be charged for another custom tax, duties and another shipping fee once we confirm to ship it back to our production facility.
If a package is returned to the sender by the shipping courier for the second time, BelimThreads will reship the package to you for a fee of 50% from the Order Cost and will be collected through PayPal Payment Request.
▶ PACKAGE RETURNED TO SENDER – MISSED DELIVERY ATTEMPTS
All missed delivery attempt orders that got returned to Sender who received notification from BelimThreads or from the carrier to contact them for a delivery arrangement will only be compensated with 50% Refund Credit. Customers should also take the responsibility of monitoring the delivery progress and contact their local post office.
▶ PACKAGE RETURNED TO SENDER – CHANGE ADDRESS
If a package is returned to sender due to an Address Change and would like to reship the order to the new Address, we will do it with a fee of 50% from the Order Cost.
▶ PACKAGE RETURNED TO SENDER – WRONG ADDRESS
If a package is returned to sender due to wrong Address Information, BelimThreads will not be held liable and compensation will not be granted by any form as we allow an Order Modification within 24 Hours.
▶ LOST ORDER - WRONG ADDRESS
BelimThreads will not refund nor assume liability for orders that are lost due to incorrect Shipping Address.
▸ Returns and refunds are allowed. Unfortunately, we do not offer any exchanges.
▸ Buyers shoulder the shipping cost for returns. Proof of shipping is required before we issue the full refund.
▸ Shipping cost is not counted with partial refunds.
▸ 20% of the cost of goods minus the shipping cost.
▸ We will offer reshipment if there is an error in our part. Processing/Production and Standard Shipping Times applies.
If you have questions with the item, please email us: HERE.
Please send us an email at firstname.lastname@example.org or on our contact us form.
INCLUDE IN THE EMAIL
✔ Order Number
✔ Full Name
✔ Reason For Returns
✔ Picture of The Item (*required)
Please wait for our reply within 1 business day. We will then review the status of the return & refunds within 1-2 business days.
If you have any questions, please feel free to contact us.